💼 NRICH Glossary

Seasons – Seasons are defined as a grouping of sessions over multiple days, weeks, or months. Participants purchase a season as a group of sessions. These are purchased from the marketplace for your clients.

Sessions – Sessions are defined as individual lessons or classes within a season.

Programs – Programs are organizational templates that allow your business to group seasons, easily create templates for recreated seasons, and attach curriculums to these seasons for ease of use.

Camps: A grouping of multiple sessions held over a condensed period, typically multiple consecutive days.

QR Codes – QR codes allow you to attach marketing materials that direct customers to your NRICH marketplace. You can also download individual program seasons to create shortcuts and attach them to marketing materials to initiate direct calls to action for your customers.

Curriculums – These are an organization’s session lesson plans for their coaches. They ensure quality control for your organization and bolster coach confidence on the field. Coaches can review these curriculums from their mobile apps based on the programs you schedule for them.

Events – Events are single-day or multi-day clinics, fundraisers, or ticketed events. These are purchased from the marketplace for your clients.

Shifts – Shifts are defined as staff scheduling events that only show within the scheduler. These do not appear within your marketplace for purchase.

Drop-In Session – These are individual sessions available for purchase. While a season consists of multiple sessions, allowing a drop-in means you permit participants to purchase an individual session à la carte.

Scheduler – Your scheduler is a centralized workforce management system that allows you to coordinate your schedule with your staff. Once you build a season, event, or shift, you can invite staff to attend. Upon acceptance, the staff member will receive all data from that invite, including the roster, historical attendance, notes, location, and payment information. You can invite staff to an entire season (all sessions) or an individual session.

Time Off – Your staff can request time off via their mobile app, and your organization can accept or deny these requests. If you accept a request, you will be unable to assign that staff member to a session during those dates.

Ticket Center – The Ticket Center is your end-of-session ticket repository. It allows your organization to manage sessions, review attendance, check end-of-session notes, and confirm payroll data. Upon your validation of a ticket, payroll will be automatically submitted to your payroll tab.

Notifications – Notifications are shortcuts to view your business actions (tickets), all actions within your organization, and recent orders.

NRICH Payroll – NRICH features a built-in payroll system to minimize the need for third-party applications. Organizations opt in for NRICH Payroll and complete their onboarding through our provider, Fintainium. Once the application is complete, you will receive a Business ID to input into your NRICH Payroll settings tab. This allows you to push funds directly from your bank account to staff members' bank accounts. Payroll amounts are established during the Season, Event, or Shift setup and confirmed within the scheduler. Upon a confirmed end-of-session ticket in the Ticket Center, your payroll will automatically account for the required payouts.

Locations – These are the various venues you commonly use for seasons and events. You must select a location for every season and event.

Excluded Days – Excluded days are defined as dates you want the scheduler and participants to avoid. These are commonly used for school breaks, holidays, or other days when your season would otherwise fall.

Adult Self Enrollment – This allows your clients to enroll themselves rather than just their children. Once a client creates an NRICH account in the marketplace, they build "My Family" for the individuals they frequently purchase sessions for. When Adult Self Enrollment is toggled on, the account owner can enroll themselves in a session.

Track Attendance – If you choose to track attendance, the organization requires staff to mark attendance via their mobile apps. This provides the ability to manage attendance for safety and tracking purposes. Staff must complete this during their start-session confirmation.

NRICH Service Fee – Each organization is set up with an NRICH service fee. These fees are flexible; the organization can choose to pass these fees to the client, the business, or a hybrid of both.

Session Volunteer – A session volunteer is defined as someone you want to receive updates, rosters, rescheduling, and cancellation information for a specific season and session.

Instructor Payroll from Session Details – You have the ability to set your staff pricing directly within "Create Season," which will lock within the scheduler for all sessions within that season.

Marketplace – Each organization has a custom NRICH Marketplace. This is a mini-storefront that allows you to market and advertise your organization’s seasons, events, and products. Participants register, sign up for NRICH, and pay within this marketplace.

My Family – My Family is the centralized, universal profile hub within the NRICH ecosystem where parents and guardians manage their household’s participation data. Unlike traditional platforms where you must re-enter information for every new season or organization, "My Family" acts as a portable digital identity. Once a child’s profile is created, it can be used for "One-Click Registration" across any organization on the NRICH network.

Liability and Consent Waiver – These are repeatable waivers that your organization uploads for participants to sign during checkout within the marketplace.

Onboarding Submission Documents – This is your HR hub for onboarding staff. You can request uploads for specific documents, contracts, certifications, and background checks. You can select these onboarding documents à la carte when inviting staff to your organization.

Managers – Managers are administrators who have specific privileges within your organization's NRICH account. They can be leveraged to support all features within the platform.

Volunteers – These are individuals who have read-only access to the seasons you invite them to. They can view rosters and attendance and communicate with participants.

Coaches – These are your staff members whom you can assign to seasons, sessions, events, or shifts within the NRICH application.

Refunds – Refunds are initiated directly through the application. You can issue total or partial refunds, and choose to remove a participant from a season or event upon refunding.

Switch Class – Within NRICH, you can move a student to another class if it is within the same program as the original season. This will notify the participant of the switch, and they will receive information for their new season as usual.

Email Templates and Triggers – We have developed custom templates for you to notify managers, participants, staff, and volunteers. You can also edit or create your own custom templates for marketing or communication. These templates include triggers to identify when and why an email is being sent, all of which are customizable based on your requirements.

Roles – Roles are custom permissions you allow for users within your NRICH application. You can customize these roles by toggling the specific features you want a certain role to access.

Coach Onboarding – Staff will be sent an email upon your invitation to complete onboarding. You will review their documents within the Coach Onboarding section to accept or deny submissions. Upon acceptance, coaches are notified and can be invited to seasons, sessions, events, or shifts.

Discounts – Your marketplace acts as a storefront where you can create custom discounts that fit your business needs, such as multi-season discounts, multi-participant discounts, and promo codes.

Products – You can upload products for your customers to purchase directly from your NRICH marketplace.

Businesses – NRICH allows you to create multiple businesses within your organization, such as franchises or different locations. You can connect the same Stripe account (or different ones) and manage all aspects of these businesses within your organization. You can toggle between businesses to manage participants, staff, and volunteers specific to each one.

QR Code – Each season is given a QR code to track attendance. Within the mobile app, coaches display the session’s QR code for participants to scan and track their enrollment.

Time Off – Coaches can manually establish their days and hours off within the mobile app. These requests are sent to the admin to confirm and track within the NRICH scheduler.

Wallet – Upon receiving and accepting a shift invite, staff will see their projected earnings. After the organization admin confirms the end-of-session ticket, earnings will appear in the wallet. While admins must initiate the payment, staff will have a ledger to track their earnings. Bank accounts for payouts are managed here.

Shift Accept/Deny – Once invited to a season, session, event, or shift, you can either accept or deny the request. If you accept, all information—including rosters, attendance data, curriculum, chat, and location—will be uploaded into your scheduler. You will only receive notifications and emails for the sessions you accept.

Attendance – If the organization admin requires attendance tracking, you must complete the roster and attendance for that class upon starting the session. The session will then begin tracking your hours and progress.

Start Session – Within 15 minutes of a session's start time, you can click the "Start Session" button in the mobile app to begin attendance. This notifies the admin that you are on-site and starting on time.

End of Session Ticket – Upon completion of your session, you will need to complete an end-of-session ticket (survey) to confirm your attendance, the attendance of other staff and participants, internal notes, issues, and any public notes for participants.

QR Code – This allows participants to manually mark attendance for themselves or their children/wards for a specific session in which they are enrolled.

Participants – Once you create "My Family" within the NRICH marketplace and download the app, your family members will appear here for you to add or edit. These are the participants you can enroll in seasons, sessions, and events.