This directory is designed to help you navigate the NRICH ecosystem from your very first login to your final end-of-season payroll. Follow the phases below to eliminate administrative friction and scale your organization.
🚀 Phase 1: Getting Started (Onboarding): Registration, Business Setup, and Locations.
Goal: Setting up your organization's identity and core infrastructure.
Login / Entry — Register a New Profile: Creating initial admin credentials and verifying the account.
Manage Business — Navigating 'Manage Business': Setting up your logo, banner, and marketplace ID. Legal & Compliance: Configuring liability waivers and staff onboarding requirements.
Locations — Managing Locations: Adding the physical facilities where programs take place.
Location QR — Marketing with QR Codes: Generating location-specific QR codes for physical flyers to drive direct marketplace traffic.
🏟️ Phase 2: Building Your Programs: Program Builder, Seasons, Events, and Discounts.
Goal: Building the classes and curriculums that your community will purchase.
Program Builder — Building Your Curriculum: Creating reusable templates for sports and descriptions.
Live Programs — Creating a New Season: Launching a recurring series of classes with pricing. Creating Public Events: Setting up one-time clinics or fundraisers.
Curriculums — Dynamic Customization: Managing session-by-session locations and creating instructional curriculum "on-the-fly."
Settings / Discount — Managing Discounts: Configuring sibling and multi-program promo codes.
🏃 Phase 3: Managing Your Team: Inviting Coaches, Compliance and Onboarding, and Scheduling.
Goal: Recruiting, vetting, and scheduling your coaching workforce via the Web & Mobile apps.
Business Users — Managing User Roles and Invites: Inviting Managers and Admins with specific permissions.
Managing Roles and Access — Create custom roles and permissions for your organization
Coach — Reviewing Submissions: Auditing Onboarding Requirements and Background Checks to activate staff.
Scheduler — The Unified Scheduler: A master view of all sessions, shifts, and events. Inviting/Assigning Coaches: Assigning staff to classes and setting individual pay rates.
Scheduler — Managing Staff Time Off: Approving leave requests to automate scheduling safety.
Workforce — Creating Internal Shifts: Setting up private "Shifts" for meetings or prep work.
📊 Phase 4: Daily Operations: The Dashboard, Email Marketing, and Notifications.
Goal: Running the "Live" business and keeping stakeholders informed.
Dashboard — Dashboard Overview: Navigating the "Live Now" counter and Business Playbook.
Marketplace — The Business View: Seeing exactly how your store and 'About' page look to users.
Emails — Marketing & Communication: Using email templates and setting up automated triggers.
SMTP Configuration — Custom Emails Domains with NRICH: Send emails directly from NRICH to your clients using your company domain.
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Notifications — Managing Dashboard Actions: Triaging alerts for time-off, invites, and new orders.
💰 Phase 5: Financials & Payouts: Ticket Center, Payroll, and Order Management.
Goal: Closing out sessions, paying staff, and managing revenue.
Ticket Center — Session Validation: Auditing coach attendance logs to finalize records.
Payroll — Streamlining Coach Payments: Releasing payouts and issuing manual bonuses/credits.
Orders — Managing Orders & Refunds: Tracking sales and processing customer refunds/transfers.
👨👩👧 Supplemental: The Parent Experience
While parents do not access the Web Dashboard, these videos explain their specific journey.
Registering a New Child: How parents build their "My Family" profile for one-click registration.
Purchasing a Program: The user journey from the marketplace search to the final checkout.